![]() ![]() Product types that are NOT eligible for returns due to sanitary reasons: Karman Healthcare - return must be within 14 days of shipping.īrands that are NOT eligible for returns due to manufacturer policies for online retailers:.Manufacturers with less than 30 days return policy: If you're replacing the product with something else, we may be able to help you cover some of the costs, depending on the product. Items must be unused and in the original packaging to be considered eligible for a return.ĭue to increased shipping costs, any outright returns will incur a 20% cancellation fee plus return shipping costs. Please contact us or read the rest of this policy if you have any questions about returning a specific product. But this does not apply to every product. Because we order directly from the manufacturer, if the manufacturer doesn't allow us to return a product, we can't offer you a return. For most manufacturers, the acceptable window to return a product is within 30 days after delivery. Not all orders are eligible for return once shipped. If you need to exchange your product, you may do so, but you may be responsible for any shipping costs associated with the returns and exchanges. If you're not sure if your order is custom or made-to-order, please message or call us to confirm.Īll sales are final for custom-made and made-to-order products. ![]() We can't cancel or refund custom-made and made-to-order products because they're manufactured and built specifically for your order, starting as soon as we receive your request. Contact us during business hours at 1-80, use the chat in the bottom right, or email time.Ĭancellations of Custom and Made-to-Order Orders If you need to cancel your order, please let us know as soon as possible before your order ships and leaves the warehouse, and we will refund you in full (exceptions apply such as custom and made-to-order products, see below). Here are some important things to keep in mind about our returns and refunds policy: ![]() In the case of a refund, you can typically expect a credit back to your payment method within 7-10 business days. Cancellations & Refunds: At Elder Mobility, we want you to be happy with your purchase, and we promise to do our best to make that happen. Please read our entire Refunds and Returns policy. Warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle™, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond our control. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle™ line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle™ to be defective, the product shall, at the option of Journey Health & Lifestyle™, be repaired or replaced. Manufacturer's Warranty Standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. ![]() The following is the Manufacturer's Warranty. ![]()
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